Terms of Service

Last updated: September 2026 Operator: SonoTrix · Lutastore Cloud

1. Introduction

Welcome to Lutastore Cloud, an ecommerce SaaS platform operated by SonoTrix. These Terms of Service govern access to and use of our websites, apps, APIs, and related services (including Image Swift, WhatSync, ShopShort, CollectX, Feeds, Commerce Agent, and other products we offer).

2. Acceptance of Terms

• By accessing or using our services, you agree to comply with these Terms.
• If you do not agree with any part of these Terms, please do not use our services.
• If you use the services on behalf of an organization, you confirm you are authorized to bind that organization.

3. Data protection & third parties

Lutastore Cloud does not sell, rent, or lease your account information or any content or personal data you submit through our services.

We do not share your confidential business data or your customers’ / end-users’ data with third parties for marketing, advertising lists, data brokerage, or similar commercial use.

Use of information is limited to operating and securing the services you subscribe to, consistent with our Privacy Policy. Disclosure otherwise applies only where required by law or strictly necessary to provide the service (for example payment or hosting subprocessors under appropriate agreements).

Connections to our websites and APIs use HTTPS with SSL/TLS encryption so data is transmitted in encrypted form. See also our Data Privacy page.

4. Acceptable use

• Services are provided for lawful and authorized purposes only.
• Spam, fraud, abuse, or illegal activity is prohibited and may result in account suspension or termination without notice.
• You must not attempt to disrupt, reverse engineer (except where permitted by law), or overload the platform.

5. Account responsibility

• You are responsible for safeguarding your login credentials and API keys.
• All activity under your account is your responsibility.
• Notify us promptly if you suspect unauthorized access.

6. Trials & evaluation

• You may start with Lutastore Cloud via account signup or other evaluation access we offer from time to time.
• Where a trial API key is provided (for example for integration testing), it is for testing only and must not be abused or used for production at scale beyond stated limits.
• Trial features and limits may change; we may revoke trial access for misuse.

7. Subscription & cancellation

• You may cancel your subscription anytime via your account dashboard (where available) or by contacting support.
• Services typically remain active until the end of the current billing period. No further subscription charges apply after cancellation for subsequent periods, unless otherwise stated for add-ons or prepaid usage.
• Usage-based or prepaid balances (for example AI credits) follow the product rules shown at purchase time.

8. Refunds

• Payments are generally non-refundable once services have been used or a billing period has started.
• In rare cases of clear service error on our side, refunds may be reviewed case by case.

9. Suspension & termination

• We may suspend or terminate accounts that violate these Terms, pose a security risk, or abuse the platform — including without refund where misuse is involved.
• You may stop using the services at any time; data retention after closure follows our Privacy Policy.

10. Changes to these Terms

• We may update these Terms when needed. Material changes will be communicated through reasonable channels (for example email or in-product notice).
• Continued use after the effective date means you accept the updated Terms.

11. Contact

Quick summary