This Privacy Policy covers account and operational data we process to run Lutastore Cloud.
For our broader commitment on customer / end-user data and AI, see the Data Privacy Commitment.
1. Introduction
Lutastore Cloud (operated by SonoTrix) values your privacy. This policy explains what information we collect to provide the platform, how we use it, how long we keep it, and the choices you have.
2. Data we collect
We collect only what is needed to operate and improve the service:
- Contact information — for example name, business email, phone number.
- Account & billing details — organization profile, plan, invoices; payments are processed by trusted payment gateways.
- Usage & technical data — service metrics (for example image optimization volume, OTP or messaging events, API usage), logs needed for security and reliability, and similar operational telemetry.
- Support communications — messages you send to our help desk or sales team.
3. How we use data
- To provide, secure, bill, and improve Lutastore Cloud services you subscribe to.
- We do not sell, rent, or lease your personal information or data you process through the platform.
- We do not share your private account data, or your customers’ / end-users’ data, with third parties for marketing, profiling, resale, or commercial exploitation.
- Disclosure to third parties happens only when strictly necessary to operate the service (for example payment processors or hosting infrastructure under agreements) or when required by law.
4. Retention
- After account deactivation or service expiration, we typically retain user data for 30 days.
- After that period, data is permanently deleted, subject to limited backups or legal hold where required.
5. Security
- We apply technical and organisational measures to protect information against unauthorized access.
- Encryption in transit: web and API traffic uses HTTPS with industry-standard SSL/TLS.
- Access to production systems is restricted; payment card details are handled by payment providers, not stored by us for resale or misuse.
6. Your rights
- You may request to access, correct, or delete personal data we hold about your account, where applicable.
- Contact us anytime for privacy or data requests (details below).
7. Policy updates
- We may update this Privacy Policy when products or laws change.
- We will notify users of significant updates through reasonable channels; continued use after the effective date means acceptance.
8. Contact
Quick summary
| Topic | Summary |
|---|---|
| Data collected | Contact, billing, usage/security telemetry, support messages |
| Use | Service delivery, security, billing, and improvement only |
| Sharing | Not sold or used for third-party marketing; operational or legal necessity only |
| Retention | About 30 days after deactivation, then deletion |
| Security | HTTPS/TLS, access controls, hardened operations |
| Your rights | Access, correction, deletion requests supported |