Commerce Agent
AI storefront assistant grounded in your catalog. Embed a chat widget on any site, let AI handle shopper questions, and hand off to humans when it matters.
Commerce Agent is Lutastore Cloud's AI-powered storefront assistant. It answers shopper questions about products, prices, stock, and store policies using a knowledge base built from your catalog feeds—then you embed the chat as a widget on your site or share a standalone link.
- Catalog-grounded answers—no hallucination, only your real product data from Feeds.
- Use Lutastore AI for simple setup with ready integrations (OpenAI, Claude, Gemini, and more—pay as you go), or bring your own API key directly.
- Human handoff to WhatsApp, Tawk, email, or a custom URL when the shopper needs a real person.
- Request forms with email, WhatsApp, or webhook delivery for structured lead capture.
- Pair with CollectX for pre-chat qualification and WhatSync for WhatsApp verification.
Everything you need for AI-powered commerce
From knowledge base to live chat, Commerce Agent covers the full shopper conversation lifecycle.
Catalog Knowledge Base
Build from Feeds sources—products, categories, FAQs, store policies. The AI answers only from your data.
Embeddable Widget
One script tag on any website. CDN-hosted, fast loading, customizable colors, position, greeting, and starter questions.
Human Handoff
Transfer to Tawk, WhatsApp, email, or a custom URL. Multiple providers per widget on paid plans.
Request Forms
Structured chat forms (order requests, inquiries) with email, WhatsApp, or webhook delivery.
Lead Collection
Capture visitor details and sync to your Audience service. Segment leads automatically.
Operations Dashboard
Live conversations, history, leads, requests, and analytics. Monitor everything from one screen.
How Commerce Agent works
Your product catalog flows through Feeds into a knowledge base (MCP). When a shopper asks a question, the Commerce Agent Worker retrieves relevant context and sends it to your chosen AI provider. The response is grounded in your actual catalog data—not generic guesses.
The widget loads from Lutastore CDN and connects to the Worker automatically. No server setup required.
Two widget modes for different use cases
Choose the mode that matches your audience. Both run the same AI engine.
Public Website
Shopper-facing store chat grounded in your catalog publishers.
- Products, categories, FAQ knowledge base
- Request forms & lead collection
- Human handoff (WhatsApp, Tawk, email)
- Domain restrictions & session controls
Internal Assistant
Finance and ops chat grounded in ERPNext publishers.
- Sales, purchases, stock knowledge base
- Period totals & quarter comparisons
- Installable as phone app (PWA)
- Password-protected share links
Two ways to power your AI
Choose the setup that fits your workflow. Both options are pay-as-you-go—charged per usage, not included free.
Lutastore AI Platform
The simplest way to get started. Ready integrations with multiple AI models—no external accounts or API keys needed. Set budgets, rate limits, and notifications. Usage is charged per AI credit from your prepaid wallet.
+ more
BYOK (Bring Your Own Key)
Connect your own API credentials directly. Usage is billed by your external provider—Lutastore does not charge anything for BYOK usage.
Ready to add AI to your storefront?
Start with the Lite plan or request a demo to see Commerce Agent in action.
Compare plans & features
All plans include both widget modes, knowledge base, BYOK + Lutastore AI, human handoff, request forms, lead collection, and analytics. Prices in USD/month.
 Plan |
Lite |
Starter |
Growth |
Business |
|---|---|---|---|---|
| Price | $19/mo | $49/mo | $129/mo | $299/mo |
| Conversations included | 1,000 / month | 5,000 / month | 20,000 / month | 60,000 / month |
| Overage / conversation | $0.030 | $0.015 | $0.010 | $0.008 |
| Widgets | 1 | 3 | 10 | 25 |
| Conversation history | 3 days | 7 days | 90 days | 365 days |
| Knowledge sync | Yes | Yes | Yes | Yes |
| Widget mode | Public Website + Assistant | Public Website + Assistant | Public Website + Assistant | Public Website + Assistant |
| Knowledge Base / RAG | Full | Full | Full | Full |
| Live conversations / joining | — | ✓ | ✓ | ✓ |
| Human handoff | ✓ | ✓ | ✓ | ✓ |
| Dynamic requests | ✓ | ✓ | ✓ | ✓ |
| Lead collection | ✓ | ✓ | ✓ | ✓ |
| Advanced analytics | ✓ | ✓ | ✓ | ✓ |
| Get Started | Get Started | Get Started | Get Started |